Webinar: BSA/AML Investigation Best Practices and Quality Control

Investigation Best Practices

Investigation Alerts and Cases and Quality Control Best Practices

Are you properly handling your alerts and cases during the investigation process? Do you know how a case differs from an alert? In this webinar, Susan Senterfitt will walk you through BSA/AML investigation best practices and quality control measures to ensure your BSA program remains compliant. We will discuss:

  • Alert Triage and the importance of it in an investigation. 
  • Alert pitfalls and successes, including false positive hits vs. true hits and what information to include. 
  • The difference between an alert and a case as it pertains to investigations. 
  • Quality control measures to put in place and who should perform them. 


Meet Your Presenter

Susan Senterfitt
Senior Financial Crimes Investigator, Banker’s Toolbox

Susan is a Senior Financial Crime’s Investigator and came to Banker’s Toolbox with 15+ years of experience in the financial services industry.  She worked in bill payment processing and QA for a financial services company before moving to Bank Operations for a large bank (she was the Lead in the Deposit Compliance department where her responsibilities included supporting areas such as BSA/AML, Deposit Records and Retirement Services). 

Susan also worked at a large, multinational financial institution as a BSA Specialist (AML Investigator).  She joined Banker’s Toolbox Product Department in September 2012 as the Product Specialist and joined the Professional Services team in January 2017 as a Senior Financial Crimes Investigator. In her current role with the Financial Investigations Unit, Susan serves as an investigator working complex alerts/cases, writing SARs when warranted and acting as the Project Manager for various financial investigations projects.