The new Customer Due Diligence (CDD) Rule deadline has passed, and with heightened regulatory expectations, properly managing higher-risk customers has never been more important. Regulators will be assessing the appropriateness and comprehensiveness of institution’s CDD policies, procedures, and processes to ensure compliance with the new rule. During this free workshop, former OCC examiner will cover best practices for identifying and quantifying risk, conducting enhanced due diligence and re-assessing high-risk accounts to improve your approach to risk mitigation.

This free workshop will cover:

  • Effectively risk rating your customers/members based on multiple risk factors.
  • Accurately identifying customers/members that present an elevated risk profile to your institution.
  • Collecting and storing all information used to perform due diligence exercises, including information on beneficial owners.
  • Performing and documenting ongoing enhanced due diligence activities.
  • Monitoring the overall customer relationship, including transactional activity.
  • Ensuring your data is accurate and complete.

These workshops have been approved for 4 CAMS credits. 

Upcoming Dates


Thursday, July 19th
Dallas, TX

Wednesday, July 25th
Los Angeles, CA

Thursday, July 26th
Oakland, CA


Friday, August 3rd
Chicago, IL

Thursday, August 23rd
Atlanta, GA

Friday, September 14th
New York, NY


Presented By:

Jessica CaballeroJessica Caballero, CRCM
Jessica Caballero is a former OCC Examiner with a focus in the Bank Secrecy Act and consumer compliance regulations. She started her career at a large community bank before joining the OCC. As an examiner, she was responsible for examining all functional areas including asset quality, consumer compliance, capital markets, and information technology for financial institutions of varying risk profiles and asset size. After her years as an examiner, she worked as a Bank Secrecy Act Officer at a small commercial bank. Before joining Banker’s Toolbox, Jessica was a compliance consultant with a boutique consulting firm assisting community banks with the implementation of Dodd-Frank.