- A BSA Officer Shares what it's like to work with a software company that really understands their business -
Austin, December 23, 2011 – Banker’s Toolbox has been supplying community banks and credit unions with BSA compliance and anti-money laundering software for more than a decade. And over that time span Banker’s Toolbox has established their products to be the most comprehensive and banker-friendly software available for one very good reason.
It’s the philosophy of “for bankers by bankers” that sets Banker’s Toolbox products ahead of the competition. Tiffany McLain, who’s been a BSA officer with Stillwater National Bank since 2008, relates, “I think the biggest problem is that other companies don’t have bankers designing the software. It’s different with BAM; you can tell that it’s more than just software people trying to learn AML. You can tell that their people have been in the field and they know what’s going on.”
“Having a team that recognizes what a banker needs is critical to our success.” says Daniel Cho, CEO and founder of Banker’s Toolbox. “Having a deep understanding of the needs of your customers is the most powerful asset when building software. It’s the day-to-day quirks and hiccups that we try to smooth out and make more efficient. You can only get to that level of quality when your company truly understands what it’s like to be in a banker’s shoes. We are former bankers here, we’ve worn those shoes.”
“It’s amazing to put a question out there and have someone get back to you so fast,” continues McLain, “I remember a time when I emailed our relationship manager, Gary Bancroft, and within 30 seconds the phone was already ringing and he was ready with my answer. When you’re dealing with some other software vendors you’ll email them and two years later they’ll finally say something. Banker’s Toolbox knows what it’s like to be a banker.”
By staying true to the “for bankers by bankers” philosophy Banker’s Toolbox has been able to truly speak to the needs of compliance professionals like Tiffany McLain. Banker’s Toolbox makes sure that their software is as compatible and user friendly as possible, while supporting these features with quality consulting and customer service, performed by former bankers.
About Stillwater National Bank
Stillwater National Bank and Trust Company (SNB) is a subsidiary of Southwest Bancorp, Inc. Founded in 1894, SNB is headquartered in Stillwater, OK and currently has assets of $3 billion with offices in Oklahoma and Texas. SNB offers commercial and consumer lending, deposit, investment services, specialized cash management, consulting and other financial services. For more information, please visit www.banksnb.com.
About Banker’s Toolbox, Inc.
Austin, TX-based Banker’s Toolbox, Inc. helps community financial institutions manage risk and streamline compliance examinations. The company’s product suite consist of proven solutions for money laundering detection and reporting, risk management through fraud and kite prevention, secure wire processing automation, and commercial real estate loan portfolio risk assessment. The Banker’s Toolbox team is a unique combination of seasoned bankers and information technology consultants who specialize in designing, developing, and implementing risk management solutions while providing unparalleled customer service. For more information, visit the company’s website at www.bankerstoolbox.com.